Circuit of the Americas
  • Events & Entertainment
  • Austin, TX, USA
  • Part Time

A COTA CSR is responsible for anticipating guest needs and exceeding guest service expectations while providing a fun, clean and safe work environment. POSITION DUTIES AND RESPONSIBILITIES

  • Anticipates and responds to Guests in a friendly and positive manner with a sense of urgency
  • Observes, instructs and monitor Guests for safety and guideline adherence
  • Assists with Guest recovery and notifies manager to ensure positive Guest experiences
  • Communicates clearly and professionally while interacting enthusiastically with Guests and fellow co-workers
  • Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments
  • Attends all required department and company meetings and training sessions
  • Maintain a clean work area in compliance with COTA Karting policies and procedures
  • Knowledgeable of facility emergency procedures
  • Performs Opening, Running and Closing department duties as assigned
  • Proper uniform following COTA guidelines
  • Excellent verbal communication skills and eagerness to learn new skills
  • Operate scanners, registers and all POS systems
  • Perform basic math functions to collect and process payments for all activities
  • Take coupons, and passes and scan correctly
  • Verify personal information on ID, and waiver systems
  • Schedule activities according to COTA Standards.

 

Requirements

  • Prior guest service and cash handling experience is preferred
  • A Drug Test and Background Check is required prior to employment.
  • Performs functions which require organization, bending, reaching, turning, lifting, climbing and stocking up to 50lbs.
  • Walk or stand for long periods of time.
  • Desire to smile throughout shift.
  • Work days, nights, holidays and weekends.
  • Ability to use a point of sale system and other electronic equipment as needed.
  • Maintain safety standards at all times.
  • Pleasant, upbeat and sociable personality.

 

 

Circuit of the Americas
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