Circuit of the Americas
  • Guest Services
  • TX, USA
  • Hourly
  • Part Time

Circuit of The Americas (COTA) is a 365-entertainment destination for world-class events located in Austin, TX. The sports and entertainment portfolio at COTA is unmatched in the country with Formula 1 US Grand Prix, NASCAR and MotoGP attracting global fans during championship races on the famed Circuit and LiveNation producing over 30 headline concerts every year at the Germania Insurance Amphitheater.

Job Description:

The Event Concierge staff is primarily responsible for effectively assisting the COTA Events + Hospitality Department in the execution of our events, creating a positive work environment and providing exemplary customer service to all guests including our premium members. Our culture is defined by every contact you have with our guests but also our staff. The Event Concierge Staff should be professional; team focused and has a positive attitude. The Event Concierge staff will work under the guidance of the COTA Events + Hospitality department.

Essential Functions:

  • Assist in the execution of the overall guest experience
  • Positively represent COTA in a leadership capacity for event staff and in guest facing situations
  • Coordinate and help manage premium hospitality areas including but not limited to; races, track rentals, conferences, banquets, facility rentals,
  • Assist with editing and preparing of training information for staff and vendors
  • Assist current members and new guests with customer service-related inquiries
  • Perform facility and premium hospitality area walk-throughs throughout an event and effectively communicate to appropriate departments
  • Additional office management including organization, inventory, and training
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine
  • Develop and maintain positive working relationships with others, and support team to reach common
  • Perform other duties and responsibilities as assigned

Knowledge, Skills, & Abilities:

  • Excellent interpersonal, verbal and written communication skills; ability to communicate effectively at all levels both internally and externally
  • Proficient with Excel, Outlook, and Word
  • Able to simultaneously manage a high level of detail across multiple projects
  • Able to work independently and manage time effectively
  • Able to work well within a team environment
  • Able to maintain a flexible work schedule in order to deal effectively with special event responsibilities


  • 2 years' service experience (event/entertainment industry preferred)
  • Must be open to working nights and weekends, as needed
  • Must be available for major motorsport events, concerts, soccer games and festivals
  • Must be able to demonstrate adaptability while on the job
  • Ability to work in stressful situations and remain focused
  • Ability to take direction and follow through on requests

Physical Demands:

  • Ability to stand, sit, use of hands to handle, or feel, reach with hands and arms
  • Ability to lift and/ or move up to 15 pounds
  • Specific vision abilities required by this job include close vision and distance vision
  • Must be able to endure seasonal temperatures as working conditions require some outdoor work

Work Environment:

  • The noise level in the work environment is usually moderate but can be loud during events


COTA strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Circuit of the Americas
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